Frequently Asked Questions
Where are we located and where do our materials come from?
We use an eco-friendly fabric that is recycled and made with chlorine resistance, sand resistance, shape retention, UV Ray protection, and is one of the softest fabrics on the market. It is made here in the US of plant based ingredients and uses 30% less energy while it also releases 63% fewer greenhouse gas emissions.
Our suits are currently constructed in Los Angeles, California. Everything is made in the US.
How does the sizing work?
When will my order ship?
All swimsuits are made to order and will take under a week to be completed. From there, through USPS, your order will leave our office and be at your doorstep within 3-5 business days. Please note there may be delays when purchasing during the holidays due to high volume of shipping through our carrier.
Do we ship internationally?
Do you accept returns or exchanges?
Unfortunately, do to quality control and to ensure that you get the cleanest and best quality, we currently do NOT accept any returns under any circumstance. However, should you have an issue, please email us within five days of receiving your swimsuit and at our discretion, we may issue you a store credit.
Do you provide free return shipping for my exchange?
Unfortunately, we do not offer free return shipping at this moment. We ask that all return packages are sent via USPS and insured mail that can also be tracked. We cannot be held responsible for lost or stolen packages.
How can I properly take care of my bikinis?
All of our swimsuits are made from high quality fabric and are safe for salt water, chlorine pools, and sunlight. However, a little TLC is encouraged!
To ensure that your pieces remain in great shape, we highly recommend hand-washing them in cold water with Cetaphil Gentle Cleanser or Johnson & Johnson Head to Toe Baby Wash and allowing them to dry in a shady, cool area.
We know oil spills happen! whether it be tanning or bronzing oil, the best way to get rid of them is by setting the swimsuit in baby powder for a minimum of four hours BEFORE the oil sets in. After doing so, you can hand wash or machine wash the suit on a gentle setting and use Lavender Ecos Plus Clothing Detergent. Do NOT place in the dryer, just hang the suit in a dark, cool setting and it will be as good as new.
We also do NOT recommend ironing them or placing them in a dryer! However, they can be steamed on a light setting.
How can I receive discounts on bikinis?
Once you have given your A+P swimwear all of the love it could possibly withstand, you can ship it back to us to be recycled and receive 20% off of your next purchase! Should you recycle and older bikini from another brand with us, you will receive 15% off of your next order with us. To receive additional discounts on a regular basis, we recommend you subscribing to our newsletter.
Do we have an influencer program, student discounts, or have an ambassador program for our Arrow + Phoenix?
We currently do not have any active brand ambassadors nor influencers. We do have a college affiliate program and we always love seeing you in your Arrow + Phoenix swimwear, so feel free to tag us and use our hashtag #ARROWPHOENIXSWIM for us to feature you on our social media pages! We also love hearing all of your feedback regarding the collection as a whole so feel free to reach out to us at anytime.
Interested in modeling for Arrow + Phoenix?
We pride ourselves on being a brand that empowers women of all shapes, ethnicities, and backgrounds and love to emphasize the beauty of everyday people loving on our brand! If interested, reach out to us on Instagram or email your current photos and info to firstname.lastname@example.org and be sure to include "A+P Model" in the subject line.