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frequently asked questions + customer reviews

Where are we located and where do our materials come from?

We use an eco-friendly fabric that is recycled and made with chlorine resistance, sand resistance, shape retention, UV Ray protection, and is one of the softest fabrics on the market. It is made in Italy of ECONYL and uses 30% less energy while it also releases 63% fewer greenhouse gas emissions. Our textile manufacturers also recycle water, use natural dyes that aren’t harmful to the environment, and also boasts recycled yarn.

Our suits are currently constructed and handmade in Henderson, Nevada. Everything is made in the US.

How does the sizing work?

We have an entire page dedicated to helping all of you babes find your perfect fit as we have a general size chart but some suits run larger or smaller depending on the style. Click here to find your perfect fit and always feel free to DM us on social media or email us should you have any questions at all.

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When will my order ship?

All swimsuits are made to order and will take under a week to be completed. From there, through USPS, your order will leave our office and be at your doorstep within 3-5 business days. Please note there may be delays when purchasing during the holidays and peak seasons due to high volume of shipping through our carrier. If you need your package by a specific date, please email us!

Do we ship internationally?

Absolutely! We ship all of our international orders via UPS as they tend to arrive quicker and with little to no issues.

Do you accept returns or exchanges?

Due to quality control and to ensure that you get the cleanest and best quality, we do NOT accept any returns under any circumstance. However, should you have an issue, please email us within FIVE days of receiving your swimsuit and at our discretion, we may issue you a store credit or exchange but that is not guaranteed. For our full return + exchange policy, click here!

Do you provide free return shipping for my exchange if granted?
Unfortunately, we do not offer free return shipping at this moment. We ask that all return packages are sent via USPS or UPS and insured mail that can also be tracked. We cannot be held responsible for lost or stolen packages.

How can I properly take care of my bikinis?

All of our swimsuits are made from high quality fabric and are safe for salt water, chlorine pools, and sunlight. However, a little TLC is encouraged!

To ensure that your pieces remain in great shape, we highly recommend hand-washing them in cold water with Cetaphil Gentle Cleanser, Bikinis over Everything, or Eco Friendly Bikini Wash and allowing them to dry in a shady, cool area. 

We know oil spills happen! whether it be tanning or bronzing oil, the best way to get rid of them is by setting the swimsuit in baby powder for a minimum of four hours BEFORE the oil sets in. After doing so, you can hand wash or machine wash the suit on a gentle setting and use Lavender Ecos Plus Clothing Detergent. Do NOT place in the dryer, just hang the suit in a dark, cool setting and it will be as good as new.

We also do NOT recommend ironing them or placing them in a dryer!  However, they can be steamed on a light setting.

How can I receive discounts on bikinis?

Once you have given your A+P swimwear all of the love it could possibly withstand, you can ship it back to us to be recycled and receive 20% off of your next purchase! Should you recycle and older bikini from another brand with us, you will receive 15% off of your next order with us. To receive additional discounts on a regular basis, we recommend you subscribing to our newsletter as we have flash sales often!

Do we have an affiliate or ambassador program for our Arrow + Phoenix?

We don’t have one anymore BUT we will be launching a new referral program soon, stay tuned! At the same time, should you be interested in working with A+P in any way, feel free to shoot us an email via partnerships@arrowandphoenix.com as we’d love to hear from you!

Interested in modeling for Arrow + Phoenix?

We pride ourselves on being a brand that empowers women of all shapes, ethnicities, and backgrounds and love to emphasize the beauty of everyday people loving on our brand! If interested, reach out to us on Instagram or email your current photos and info to contact@arrowandphoenix.com and be sure to include "A+P Model" in the subject line.